Path closures for approximately eight weeks due to essential maintenance work from 8 September.
Yours to explore
This accessibility guide does not contain personal opinions as to our suitability for those with access needs. It aims to accurately describe the facilities and services available at Lisvane & Llanishen Reservoirs to help all visitors, including those with disabilities, plan their visit.
For advice on travelling to Lisvane & Llanishen Reservoirs, including by public transport, please check out our Getting Here page.
The car park is located next to the visitor centre.
Seven disabled parking bays are available.
Seven EV charging bays are available.
The car park and its payment machines are fully accessible, with level paths and dropped curbs.
There is a loading bay situated right outside the visitor centre to enable safe drop offs.
The car park surface is even.
The main entrance to the visitor centre is adjacent to the accessible car park.
There is level access to the visitor centre reception via an automatic door.
Inside the main entrance is the welcome desk, the stairs to the café, the lift to the café, a disabled toilet and a corridor to our meeting rooms.
Hearing loop is available – please ask at welcome desk.
The lower section of the welcome desk is 87cm with a clear space allowing for wheelchairs and mobility aids to get close.
There are two other entrances to the ground floor of the Visitors Centre – the side door (not a public entrance) and the door located at the end of the corridor.
The side and corridor doors do not have automatic doors.
All entrances are step free.
The floor surfaces of the visitor centre are level.
The ground floor features a smooth polished concrete floor as well as linoleum-type flooring.
The first floor patio surface is polished concrete.
The minimum width of all doorways and interior spaces of the Visitor Centre are suitable for wheelchair users.
There is wayfinding signage scattered around the Visitor Centre to aid with direction. The Visitor Centre is well lit with adjustable lighting.
There are male, female, mixed and accessible toilets on the ground floor.
There are male, female and accessible toilets on the first floor.
There are externally-accessed accessible toilets at the back of the visitors centre next to the externally-accessed showers.
The ground floor accessible toilets contain baby changing facilities.
The café is large and well lit.
There are large glass windows along the front and side of the café.
There are sliding doors and an automatic door that take you out to the patio.
Visitors can order at the counter, staff can bring food and drinks the table.
The café can get particularly busy and loud, but there is additional seating on the patio which can still be busy but is generally quieter.
There are standard four seat tables as well as two larger benches for seating.
There are menus on the tables as well as being displayed on the screens above the tills.
There is a ramp to access café from other site entrances.
There is gluten free/ dairy free/ vegan food available and labelled.
There are three meeting rooms available to hire. Two of the rooms are located on the ground floor, one is on the first floor.
All the meeting rooms have step-free entrances.
The downstairs rooms have manual doors and carpet flooring. The room on the first floor has a manual door and polished concrete flooring.
There is a Grab & Go, serving takeaway coffees, prepackaged food and ice cream, to one side of the building near to picnic area and external WCs.
Dogs are allowed in the car park, visitor centre and the café patio where they must be kept on a lead or harness.
Dogs are not permitted elsewhere due to the site’s SSSI designations.
There is no designated quiet space. WiFi is available.
There are multiple fire exits on both the ground floor and the first floor of the visitor centre.
All fire exits are step free, excluding the stairs on the café patio. There is a ramp on the patio to accommodate wheelchair users in the event of an emergency.
In the event of an emergency, the duty manager is responsible for ensuring all visitors and staff leave the building safely and will assist people if needed.
The Visitor Centre has an audible alarm system, with each room also containing at least one visual alarm.
